Frequently Asked Questions
Everything customers most often ask about our leather, our workshop, personalization, shipping and returns. If your question is not here, write to info@leatherproducts.store or message us on WhatsApp.
What kind of leather do you use?
We work with genuine full-grain and vegetable-tanned cowhide. Full-grain is the top layer of the hide, with the natural grain left intact, so it is the strongest part of the leather and the part that develops a patina. We do not use bonded leather, split leather coated to look like grain, or synthetic PU.
Are your products really handmade?
Yes. Every piece is cut, skived, glued, stitched and edge-finished by hand in our workshop. Because of that, small differences in grain, tone and stitch position between two pieces are normal — they are a mark of hand work, not a defect.
Where are your products made?
In Istanbul, Turkey. We produce in our own workshop and ship worldwide from Turkey.
What is the difference between genuine leather and PU (faux) leather?
Genuine leather is animal hide: it breathes, softens with use, darkens into a patina and can be repaired and re-conditioned for years. PU leather is a plastic film on a fabric backing: it looks even on day one, but it does not develop patina and typically starts to peel and crack within one to three years. Genuine leather also smells of leather; PU smells of plastic or chemicals.
Can I add my name, initials or logo to a product?
Yes. On product pages that support it you can choose laser engraving (up to 40 characters, engraved into the leather) or hand stamping with your own logo (you upload a PNG, JPG, SVG or PDF file of your logo). A live preview on the product page shows how the text will sit on the leather, and the personalization fee is shown next to the option before you add to cart.
Can personalized products be returned?
No. Personalized and made-to-order pieces are excluded from the right of withdrawal, because they are produced specifically for you and cannot be resold. Non-personalized products can be returned within 14 days. Please double-check the spelling of your engraving text before you order.
How long does it take before my order ships?
Orders are usually shipped within 1-3 business days after payment is approved. Personalized pieces may need a little longer, since the engraving or stamping is done after your order comes in.
Do you ship internationally?
Yes, we ship worldwide from Turkey with contracted carriers. Delivery time depends on the destination country and its customs process. Any import duty or tax charged by the destination country is the buyer's responsibility.
How much is shipping?
The shipping fee is calculated and shown in the order summary before you pay. Orders over the threshold shown at the top of the site ship free.
Can I return or exchange a product?
Yes. You have 14 days from delivery to return or exchange, as long as the item is unused, resalable and, where possible, in its original packaging. Write to info@leatherproducts.store with your order number and we will send you the return address. After inspection the amount is refunded to your original payment method within the legal period. Personalized items are excluded.
What if my item arrives damaged or faulty?
Contact us with photos as soon as possible. Shipping and return costs are on us and we replace the item free of charge.
Is payment secure? Which cards do you accept?
Payment is taken through PayTR with 3D Secure. Card details are entered on the payment provider's secure page and are never stored on our servers. Credit and debit cards are accepted; the charge is made in Turkish lira (TRY), and prices shown in USD are indicative.
Are installments available?
Yes, for cards issued in Turkey. Interest-free installments and the full installment table are shown on the product page and in the order summary. Cards issued outside Turkey are charged in a single payment.
Do you offer gift wrapping?
Yes. In the cart you can add gift wrapping with a printed note card, free of charge. We also sell gift sets: pieces that belong together, at a set price.
Which phone and watch models do you have cases for?
We make cases for a wide range of iPhone and Samsung models, and bands for Apple Watch and Fitbit. The quickest way to find yours is the device filter on the products page, or typing your model name into the search box.
How do I care for my leather?
Keep it dry, wipe it with a soft dry cloth, and condition it two to three times a year with a leather balm. Full instructions are in our leather care guide.
Will the colour change over time?
Yes, and that is intended. Vegetable-tanned and full-grain leather darkens and gains depth as it absorbs light and the natural oils from your hands. This patina is unique to each piece and is a sign of real leather.
Can I track my order?
Yes. If you ordered with an account, you can see the status of every order under My Account. We also email you when the status changes. If you checked out as a guest, write to us with your order number.
A product I want is out of stock. What can I do?
On out-of-stock product pages there is a "notify me when back in stock" form. Leave your email address and we will write to you as soon as the piece is available again.